Covid Policy

We are operating a ‘sanitise as you go’ system. All of our equipment is cleaned prior to and after each customer interaction. Prior to launching on the lake we have introduced hand sanitising and again when your session has finished. This is in order to minimise the chance of any contamination from using your paddle. When entering the changing room face coverings are compulsory.
We can take cash (all payments dealt with outside). Card payments are not always possible as we often have an intermittent connection with our card machine. To avoid disappointment it’s always best to arrive with cash to be sure of getting afloat.

Our Team
We are all following the guidelines to wash our hands regularly, wearing face coverings when assisting customers in the changing rooms and when helping launch and land customers on the lake and when dealing with payments. We do our utmost to social distance from customers wherever possible. We are regularly cleaning and sanitising equipment, and also surfaces in the changing rooms. Windows in the changing rooms will be left open in order to maintain a circulation of fresh air. We are all committed to keeping both you and us safe. Our staff all carry out a lateral flow test on site twice a week. If anyone of us were to test positive then have to book a PCR test followed by  a 14 day isolation period if positive result.

Our Customers
We ask that you arrive ready and dressed for your on water activity, with all of your belongings locked in your vehicle. We are happy to look after your car keys and any bags you may have. If you require wetsuits they will be brought outside to you and in most cases you will not be able to change in the changing rooms, unless you are in a bubble eg. family booking or a school group already in a bubble. Wetsuits are rinsed in a solution of water and disinfectant and dried before being used by the next customer.

We ask that all customers scan the QR code on the door to the centre with their NHS Covid-19 App.

If you have any Covid-19 symptoms please do not visit our centre. Always follow the Government guidelines. Please understand this is a learning process for us, and also for you. We will do our very best and ask the same from you. If you see something you’re not 100% happy about, please speak with us. We are adjusting daily to this ongoing pandemic.

You will be required to wear a face covering whilst interacting with staff or waiting in a queue.

As a public facing business we are aware of the possibilities of the Corona Virus spreading if we were to come into contact with it. We kindly ask that if you have been in a high risk area or have any of the possible symptoms that you refrain from attending our Centre.

This information was accurate on the date of publishing. We are closely following guidance from Public Health England and implementing regular hygiene procedures and social distancing. We are adapting our procedures as the situation develops and changes.



COVID-19  Useful Information 

The incubation period of COVID-19 is between 2 &14 days. This means that if a person remains well 14 days after contact with someone with confirmed coronavirus, they have not been infected.

Signs and Symptoms – The following symptoms may develop in the 14 days after exposure to someone who has COVID-19 infection:
Difficulty in breathing

From what we know about other coronaviruses, spread of COVID-19 is most likely to happen when there is close contact (within 2 metres or less) with an infected person. Respiratory secretions produced when an infected person coughs or sneezes containing the virus are most likely to be the main means of transmission. It is also possible that someone may become infected by touching a surface, object or the hand of an infected person that has been contaminated with respiratory secretions and then touching their own mouth, nose, or eyes (such as touching door knob or shaking hands then touching own face)
Preventing spread of infection – The best way to prevent infection is to avoid being exposed to the virus.

Public Health England (PHE) recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze. See Catch it, Bin it, Kill it. put used tissues in the bin straight away wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available. See hand washing guidance try to avoid close contact with people who are unwell clean and disinfect frequently touched objects and surfaces do not touch your eyes, nose or mouth if your hands are not clean

People who have returned from high risk areas, in the last 14 days should stay at home whether they have symptoms or not. This includes avoiding attending public settings or work until 14 days after they leave.

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